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Appliance Stores Grand Rapids: Bekins Reviews

by Olly Mason

At a Glance:

Get to Know Bekins

5 Reasons to Shop Bekins Appliances |Grand Rapids

What Our Customers Say

Why Trust Us?

A Bekins hault truck outside of a home

How is success measured? For ordinary appliance stores Grand Rapid offers, revenue is the benchmark, but for us at Bekins, we still think there’s value in doing it the old-fashioned way, where customer service is first. And we’re glad to know prestigious groups like the Home Technology Association (HTA) and the Custom Electronics Design & Integration Association (CEDIA) agree, honoring Bekins with awards such as one of just two businesses in the nation recognized as a “Member of Excellence.”

Sure, we sell appliances, electronics, and home automation, and we provide appliance repairs and deliveries, but we’re not like other appliance stores Grand Rapids, MI, has to offer. We’re Bekins, and this is why we’ve become a trendsetter for independently owned appliances stores Michigan and the entire nation has come to admire.

Get to Know Bekins

It takes more than luck to become the most trusted Grand Rapids appliance supplier. In fact, our founders Harry and Barbara Bekins, boiled it down to three major virtues: 

Family — We work hard to make you feel welcome and to create a truly one-on-one experience.

Excellent Service — We believe selling great products requires equally great buyer experiences. 

Integrity — We break the mold by putting passion into everything we do, from helping our community to helping you create your dream home.

We’ve kept this trinity intact for over 45 years, setting us apart from other Grand Rapids appliance stores that focus on sales over service. By remaining faithful to our original vision, we’ve been able to grow from a humble repair shop into a multi-award-winning business with national acclaim.

5 Reasons to Shop Bekins Appliances | Grand Rapids

The sum of who we are goes beyond our growing wall of awards and certifications. To get there, we’ve had to work hard, and this is how we do it.

✅ We Have Everything You Need

From shoppers like you to contractors working on projects, Bekins has a full catalog of home appliances for the kitchen and laundry room for any size remodel or upgrade.

And to provide the full experience, we also serve as a premier electronics and home integration specialists West Michigan has to offer. We not only do the work — we do it exceptionally well with a full team of experts certified by CEDIA and the Home Technology Association. In fact, Bekins has been named Michigan’s best home electronics provider for at least seven years in a row and continuously places in the top 50 for the entire nation, matched by the highest Better Business Bureau rating for customer service!

✅ We Offer Unbeatable Deals on Appliances & More

We match our incredible services with a wide selection of appliances at great deals that meet or exceed the prices of big box appliance stores. Our appliance catalog is stocked with reputable brands with the latest styles that complement the modern home.

Throughout the year, you can find appliance deals and promotions to save even more on the appliances you want and love, whether it’s saving at least 10 percent on products or receiving a free product when you buy an eligible promotional appliance. Stretch your wallet even further with in-house appliance financing from TD Banks that lets you buy now and purchase later. Need help figuring out your budget? Leave it to our experts — we can guide you through every step of the process, from finding appliances in your price range to products with the features you’ll love.

✅ We’re Family-Owned

Big box chains are everywhere, but Bekins’ one-of-a-kind service and selection are rooted right here in Michigan. For over 45 years, we’ve continued to be a family-owned appliance and electronics store that focuses on quality over quantity. Our customers agree that when we greet you at one of our showrooms, we go to work to ensure you are 100 percent satisfied.

✅ We’re Sustainable & Responsible

Bekins factory worker sorting plastic material

We don’t have to be Michigan’s greenest appliance dealer. We choose to be because we care about the reputation of our operations through and through. We do so by recycling more than 90 percent of our waste, and we even recycle your old appliances when we haul them from your home. Our efforts ensure we save tons of waste from filling landfills and operate at optimum energy and water conservation — so you can shop with peace of mind. Numbers don’t lie, and we proudly showcase our continued efforts to keep Grand Rapids the beautiful city we know and love.

✅ We’re Passionate About Grand Rapids (and Michigan!)

School donations from Bekins Appliance

We mean it. Michigan is home, and that means a lot to us here at Bekins. We strive to extend the welcoming feeling you get when you shop with us at our locations by taking our services out to the community. Bekins continuously works with vendors to donate appliances to local charities and organizations, provide low-cost installation services, and raise awareness and funds for organizations such as:

  • The I Support the Girls foundation
  • The Children’s Advocacy Center of Ottawa County
  • The MSA Foundation
  • The Toys For Tots campaign
  • The Rett Syndrome Research Trust

Our latest pride is our partnership with BeKind and the Special Olympics of Michigan, where we collaborated to create the largest Special Olympics facility not just in the states but in the entire world. We’re proud to have Special Olympics of Michigan CEO Tim Hileman recognize our efforts, stating:

“Bekins was among the first to join our movement. They understood the importance of this project needing to not only to be functional but also beautiful, inspirational – first class all the way! Our partners and constituents deserve nothing less. We are extremely thankful to Bekins for helping us lead the way toward a more inclusive community.”

What Our Customers Say

We can’t say we’re perfect, but we can say we work hard to be one of the best appliance stores Grand Rapids shoppers will find. With that said, we’re still pretty proud to add our 4.9/5 Google reviews rating to our growing list of accolades. Here are a few of our most recent appliance store reviews that Grand Rapids shoppers have left us that we love.

“…it was actually cheaper at Bekins and the service was top notch.”

We first came here years ago to replace the washer/dryer in our new home. I thought it would be too expensive, but I decided to give it a shot. With all the fees Home Depot was going to add on for various facets of the installation, it was actually cheaper at Bekins and the service was top notch.

We had such a great experience that we've now been back repeatedly to replace every appliance in our house over the years. They treat you great with snacks and beverages in the showroom and even helped keep my daughter occupied while we browsed.

We will absolutely be back for any appliance needs in the future.

–       Sarah Miller, Google 

“…better than the big box store.”

Ethan was knowledgeable and forthright without being overbearing. Price was actually better than the big box store and the service and experience was so much better. Why go elsewhere?

–       Nathaniel Timmermann, Google

“…a 1st class operation.”

Bekins Appliance is a 1st class operation. The communication with the whole process from sales, delivery and installation was Perfect!!! I would highly recommend them. Do not waste your time with the big box stores who over promise and under deliver.

–        Joe Russo, Google

There’s a reason Bekins is at the top of the list when you search “appliance stores Grand Rapids.” We put the work in day in and day out to provide exceptional service, quality appliances, and expert guidance for every home project. If you haven’t experienced our acclaimed showrooms and service, drop on by to see what you’re missing! Our Grand Rapids appliance showroom has interactive stages where you can use products in real settings with over 11,000 square feet of space. Visit us today!

Why Trust Bekins Appliances and Electronics?

Bekins is a local, family-owned, internationally acclaimed appliance and electronics company in West Michigan. It started as a service company in 1975 when Harvey and Barbara Bekins started their own appliance repair business out of their home in Grand Haven. We still view ourselves as a service company today, but now we also sell, install and service both appliances and electronics across West Michigan.

Scott started in the business as an 8-year-old holding the flashlight for his father. Scott rolled in the first appliances when Harvey and Barb opened our Grand Haven showroom in 1982. After Scott bought the company from his parents, Bekins started offering custom electronic services and then expanded with another state-of-the-art, interactive showroom in Grand Rapids.

In all, Bekins has earned more than 21 national and international honors. That does not include their Better Business Bureau Torch Award for Ethics or their Grand Haven Tribune People’s Choice Award for Best Appliances (17 years and counting!).

Shop Appliances at Bekins

Stop by Bekins Grand Haven location to see what a difference buying locally with an experienced staff can make. Or shop appliances online! Our friendly experts are always happy to help you experience one of the best appliance stores Grand Rapids has around — whether you call us at 616-288-1020, use our online chat feature, or visit us in person.

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