Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: See your product literature or speak with one of our product experts for details about manufacturer parts and labor warranties. If your product is defective upon arrival notify us of the problem immediately.

Damaged Products: Product(s) will be delivered by one of our delivery teams for all local deliveries. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Special order products are not returnable. Any returned products must be free of any cosmetic damage. All products approved for return will incur a 20% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Warehouse Pickup Policy

If you wish to pick up the product from our Coopersville Warehouse and Service Center, a representative will contact you within one business day (Monday-Friday). For your protection we require identification and the credit card used for the purchase at the time of pickup.

At time of pick up, the customer/designated party has inspected the products and acknowledges receipt in good and acceptable condition. If the customer does not inspect the product in the warehouse, they have 24 hrs to report damage to Bekins (excluding hoods).

Appliance Delivery Policy

Bekins appliance delivery or drop off entails any product set in a street level garage still in its original packaging. Installation charges apply for:

1. Any products brought into a customer’s home for installation.
2. Any product being unboxed and brought into a customer’s home and set in front of the opening for a subcontractor or home owner to install.

Important Note: Due to risk of injury, ONLY Bekins Installers may be used for moving appliances. Others are not trained to lift properly as a team.

Website inventory updates daily, please call a Bekins Sales Professional at 616-288-1020 to verify availability.

Appliance Installation Policy

Installation charges apply to product that is delivered and installed. Bekins is not licensed to—and will not—install new plumbing, electrical or mechanical. Bekins can only connect to existing plumbing, electrical, or mechanical. A plumber must be on site to install a dishwasher in a new construction home. Bekins does not measure for or install duct covers unless they can be ordered from the hood manufacturer. Custom duct covers need to be installed by the fabricator or contractor.

A responsible party must be present or a signed liability waiver on file for all appliance deliveries to ensure proper receipt and installation. We cannot proceed without this and are not liable for any damage after our team leaves.

Bekins will install wood panels onto a unit ONLY if the following conditions are met:

1. The panels are present.
2. All hardware (pulls, handles, etc.) is mounted on the panels.
3. All surrounding cabinets are mounted and leveled with cabinet doors on.
4. Panels must be installed simultaneously with the appliance to ensure an accurate final result.

Bekins reserves the right to charge an hourly rate for special circumstances and special order products. A member of our team will notify you of all charges when scheduling the installation.

All initial hourly labor charges are estimated and final. Billing is subject to change based on site conditions and installation specifics. Final charges are billed by the quarter hour after a one-hour minimum charge, and a credit card on file or commercial account is required for final payment. Any parts used will be charged additionally.

Site Readiness

• Installer returns are costly but avoidable. To prevent extra expenses, ensure the site is prepared per the manufacturer’s specifications. Additional costs may apply if the site is unprepared, requiring a return. We must have paved, hard surface access to the building. Please ensure all pathways are clear and clean. Any request to carry equipment up multiple flights of stairs, across unpaved areas, or to clear snow/ice will incur additional costs
• Ventilation systems may require a make-up air system to comply with code, which could involve additional costs not covered by Bekins. Please discuss this with your general and/or mechanical contractor before proceeding.
• To ensure a smooth project, it is the responsibility of the homeowner and/or purchaser to provide all relevant specifications to the appropriate trades. This will ensure that your cabinet provider, contractor, and any other tradesperson have the necessary information to complete their work accurately.
• Bekins does not modify utilities, cabinetry or rough-ins. In our experience, it is best practice to have your contractor, plumber and electrician on site at the time of installation. - Plumbing, HVAC, and electrical must be fully installed and operational before appliance installation and testing. Scheduling should only occur once these and countertops are complete.